Return Policy

  • Return Merchandise Authorization (RMA) must be obtained from our customer service team before any merchandise can be returned. Items or Materials may not be returned nor credit allowed without the Seller's prior authorization.

  • No refunds of any nature will apply to electronic hardware or parts. This applies for both special-Order Items or Materials and In stock Items or materials.
     
  • In-stock items or materials may not be returned nor credit allowed without the Seller's prior authorization.

    Authorized returns of in stock materials in good saleable condition after inspection will be credited at invoice price less restocking (25%) and handling charges. Saleable condition means new merchandise in original, undamaged and unmarked boxes accompanied by a valid receipt and returned within 30 days of order delivery. Stock items are identified by the Stock Keeping Unit (SKU), also known as the HardwareChimp Item #. Stock Keeping Units SKU's containing just a number with no Alpha prefix or suffix qualify as in stock materials.  The only exception is the SKU 9990 which is a unique designation for a special-order Item or material. The SKU number for each item is located on the Order Receipt.

    For example:  Stock Keeping Unit (SKU) or Hardware Chimp Item #:
    17, 345, 546, 3456, 75465
     
  • Special-order items or materials are non-returnable. At the sellers discretion, special-order items and materials may be offered back to the manufacturer for a minimum restocking fee of 50%. If the manufacturer denies our request for return authorization claim we will notify you that the return claim has been declined. No special-order items or materials are returnable after 30 days from delivery. Special-order items and materials are identified by the Stock Keeping Unit (SKU), also know as the HardwareChimp Item #. Stock Keeping Units (SKU's) beginning with a prefix of 9990, DS, IRFT, TURBO, NS qualify as special-order items and materials. The SKU number for each item is located on the Order Receipt.

    For example:  Stock Keeping Unit (SKU) or Hardware Chimp Item #:
    DS-3454, DS-2345, DS-3455, IRFT-4334, IRFT-3456, TURBO-3445, NS-2343, 9990

  • Return shipping expenses for the return of products are the responsibility of the customer.

  • Product replacements will be shipped back to the customer at no additional expense.

  • Return Merchandise Authorization (RMA) are valid for (30) days only. Return Merchandise will not be issued credit until the merchandise has been received and inspected by the returns department.

  • All items or material purchased by check require a 15 - day waiting period before a return may be authorized. All items purchased by credit card will be credited to the original credit card only.


How to Initiate a Return

To initiate a return if have an account username and password

  1. Click "My Account" (located at the top of the HardwareChimp.com home page)
     
  2. Login to Your Account using your username and password
     
  3. Click "Details" Link located to the right of the order number you would like to return
     
  4. Select the item(s) you want to return using the check box next to the appropriate product
     
  5. Click "Return Items" Link located below the Sold To of the order
     
  6. Modify the return quantity for each item you would like to return
     
  7. Select your return reason
     
  8. Let us know if an identical replacement product is required
     
  9. In the Request Form of the page please review/modify your name, email address, phone number, and comments
     
  10. Click Submit (You product return request will be sent to our return goods department for review).

    The HardwareChimp return goods department will review your return request and initiate a Return Material Authorization as appropriate. Please follow and complete the instruction found in your HardwareChimp.com Return Status email you will receive.
     

To initiate a return if you do not have an account username and password

  1. Click "Your Account" (located at the top of the HardwareChimp.com home page)
     
  2. On the right hand side of the page establish a new user account. Enter a Username, Email, First Name, Last Name, Password)
     
  3. Click Create New
     
  4. Please use our Customer Service - Contact Us Form to send us a New Username Return Request.
    Include the following information

    - Name
    - Company (if applicable)
    - Email
    - Phone
    - Note the following :  Your Order Number and New User Name

    To proceed to the customer service form (click here)
     
  5. Upon receipt of the above request our customer service department will connect your new account to your existing order so we can process your return requst.  This process will help to ensure that your return is processed quickly and properly.

 

Contact Information

Our customer service team can be reached at 1-877-652-4467.  If the customer service team is unavailable please leave a detailed message for our team to return your call.

 

Cancellation Policy for Items and Materials

In-Stock Items or Materials

  • You can cancel in-stock items or materials that have not entered the made-to-order or manufacturing process.  If the items or materials do not require a made-to-order process or manufacturing process you can cancel items or materials that haven’t entered the shipping process yet.  

    Stock items are identified by the Stock Keeping Unit (SKU), also known as the HardwareChimp Item #. Stock Keeping Units SKU's containing just a number with no Alpha prefix or suffix qualify as in stock materials. The only exception is the SKU 9990 which is a unique designation for a special-order Item or material.   The SKU number for each item is located on the Order Receipt.

    For example:  Stock Keeping Unit (SKU) or Hardware Chimp Item #:
    17, 345, 546, 3456, 75465

Special-Order Items or Materials

  • At the seller’s discretion, special-order items may be cancelled.  Special-order items or material that have entered the order process, made-to-order process, or manufacturing process are not able to be canceled.  The made-to-order process varies by manufacturer or supplier.   Our customer service team will initiate a cancellation request with the manufacturer or supplier of the items or materials.  If the manufacturer or supplier denies our cancellation request, we will notify you that the cancellation request has been declined. If the manufacturer or supplier approves our request for cancellation, then the items and materials will be canceled from the order. 
  • If you attempt to cancel the order after the order process, made-to-order process, or manufacturing process has begun, the order cannot be canceled.  It will be manufactured.  You can advise us if you want the material sent to you or we can dispose of it.

    Special-order items are identified by the Stock Keeping Unit (SKU), also known as the HardwareChimp Item #. Stock Keeping Units (SKU's) beginning with a prefix of 9990, DS, IRFT, TURBO, NS qualify as special-order materials. The SKU number for each item is located on the Order Receipt.

    For example:  Stock Keeping Unit (SKU) or Hardware Chimp Item #:
    DS-3454, DS-2345, DS-3455, IRFT-4334, IRFT-3456, TURBO-3445, NS-2343, 9990

Order Cancellation

  • Order will be cancelled by our customer service team once all in-stock items or materials and special-order items and materials are cancelled from the order.  Once the criterial listed above for in-stock items or materials and special-order items and materials is achieved the order shall be cancelled and payment refunded.
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