You may return most new and unopened items within 30 days of delivery for a refund. * Return shipping expenses for the return of products are the responsibility of the customer. Product replacements will be shipped back to the customer at no additional expense. *Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. * A restocking fee of 35% will be applied on special order items. Special Order Items are indicated by product codes / SKU numbers (Hardware Chimp Items) beginning with a prefix of DS, IRFT, TURBO, NS.
Returns: Return Merchandise Authorization (RMA) must be obtained from HardwareChimp.com before any merchandise can be returned. RMAs are valid for (30) days only. Returned goods are subject to a restocking charge. Return Merchandise will not be issued credit until the merchandise has been received and inspected by the HardwareChimp.com returns department.
To initiate a return:
If you have an account username and password
1. Click "Your Account" (located at the top of the HardwareChimp.com home page)
2. Login to Your Account using your username and password
3. Click "Details" Link located to the right of the order number you would like to return
4. Select the item(s) you want to return using the check box next to the appropriate product
5. Click "Return Items" Link located below the Sold To of the order
6. Modify the return quantity for each item you would like to return
7. Select your return reason
8. Let us know if an identical replacement product is required
9. In the Request Form of the page please review/modify your name, email address, phone number, and comments
10 Click Submit (You product return request will be sent to our return goods department for review)
The HardwareChimp return goods department will review your return request and initiate a Return Material Authorization as appropriate. Please follow and complete the instruction found in your HardwareChimp.com Return Status email you will receive.
If you do not have an account username and password
1. Click "Your Account" (located at the top of the HardwareChimp.com home page)
2. On the right hand side of the page establish a new user account. Enter a Username, Email, First Name, Last Name, Password)
3. Click Create New
4. Please use our Customer Service - Contact Us Form to send us a New Username Return Request
To notify HardwareChimp.com please click on Customer Service at the top left corner of any page within our website. Please include the following with your note request:
Name
Company (if applicable)
Email
Phone
Note New Username Return Request, Order Numer XXXXX (Enter your order number), New Username XXXX (enter your Username).
To proceed to the Customer Service Form Click here ( Print this document if needed, or copy the note field above to paste in Customer Service Note)
5. HardwareChimp.com upon receipt of the above email, The HardwareChimp.com customer service department will connect your new account to your existing order. Our customer service department will notify you via email when the new account and your existing order have been connected. You will then need to follow the steps outlined above under topic: To initiate a return, if you have an account username and password. This process will help to ensure that your return is processed quickly and properly.
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If you experience difficulties, please call 1-866-455-4799 and ask for the HardwareChimp Returns Department for additional assistance. If the Returns Department is unavailable please leave a detailed message and our return customer service representative will contact you within one(1) business day. Thank you for your patience.