Frequently Asked Questions

  1. Do we sell bananas?
  2. Shop With Confidence at HardwareChimp.com!
  3. What are the Vendor Minimum Order Amounts?
  4. Does HardwareChimp.com provide secure transactions?
  5. Credit Card Processing Terminology and Issues
  6. Mirror Shipping via UPS or FedEx

Answers...

  1. Do we sell bananas?

    Unfortunately we do not sell bananas.  Did you know that bananas are a great source of potassium.  I feed them to my hardworking teamates in the office.  If you are reading this and you have escaped from a zoo might I recommend a nearby grocery store in your area.

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  2. Shop With Confidence at HardwareChimp.com!

    Safe Shopping Guarantee Secure Shopping Privacy Policy Shop Safely and Securely at HardwareChimp.com:

    HardwareChimp.com takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Learn More About How We Protect Your Personal Information

    HardwareChimp.com Safe Shopping Guarantee:

    Protection Against Credit Card Fraud: Shopping at HardwareChimp.com is safe. Every credit card purchase on HardwareChimp.com is covered by our HardwareChimp.com Safe Shopping Guarantee: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, HardwareChimp.com will cover the liability for you, up to the full $50.00. HardwareChimp.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at HardwareChimp.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

    Thanks for shopping with confidence at HardwareChimp.com!

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  3. What are the Vendor Minimum Order Amounts?

    Vendor Order Minimum Amounts
    To keep our prices low, we maintain minimum order amounts which vary by vendor. While your order can consist of products by many vendors, please make sure that your order meets the minimum amounts for each vendor so that we may properly process it. The amounts shown below are for product totals only and do not include shipping or handling charges.

    Bobrick

    • Minimum order amount of $100 or a $15.00 order processing fee will be applied shipping.

    ASI

    • Minimum order amount of $50 or a $10.00 order processing fee will be applied to shipping.

    BEA

    • Minimum order amount of $100 or a $50.00 order processing fee will be applied to shipping.

    Beyerle

    • Washroom Accessories - Minimum order amount of $100 or a $15.00 order processing fee will be applied to shipping.
    • Stainless Leather Pulls - Minimum order amount of $200  or a $20.00 order processing fee will be applied to shipping.
    • Sliding Doors - No Minimum order amount

    Knape and Vogt

    • Special Order Material

    Larco

    • Minimum order amount of $200 or a $20.00 order processing fee will be applied to shipping.

    Trine

    • Minimum order amount of $150 or a $75.00 order processing fee will be applied to shipping.

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  4. Does HardwareChimp.com provide secure transactions?

    Yes. HardwareChimp.com uses the 128 bit Secure Sockets Layer (SSL) cryptographic protocol for secure online transacations.

    What is SSL?
    Since its introduction in 1994, SSL has been the de facto standard for e-commerce transaction security, and it's likely to remain so well into the future.

    SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well other personally identifiable information), which prevents the "bad guys" from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page (and in the case of Mozilla Firefox in the address bar as well).

    Your browser encrypts the data and sends to the receiving Web site using 128-bit encryption. Your browser alone cannot secure the whole transaction and that's why it's incumbent upon e-commerce site builders to do their part.

    SSL Certificates
    At the other end of the equation, and of greatest importance to e-commerce site builders, is the SSL certificate. The SSL certificate sits on a secure server and is used to encrypt the data and to identify the Web site. The SSL certificate helps to prove the site belongs to who it says it belongs to and contains information about the certificate holder, the domain that the certificate was issued to, the name of the Certificate Authority who issued the certificate, the root and the country it was issued in.


     

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  5. Credit Card Processing Terminology and Issues

    Credit Card Processing
     
    Credit Card Verification Value (CVV)
    CVV refers to the credit card verification numbers embossed or imprinted on credit cards to reduce fraud risk in card-not-present transactions. All credit card brands use some kind of Credit Card Verification Number, though they are named differently: CVV2 for Visa, CVC2 for MasterCard and CID for American Express. In all cases, it is a 3-4 digit code that is printed on the credit card. CVV ensures that the person using the card in card-not-present transactions has physical possession of the credit card. 
     
    *** The HardwareChimp does not store the CVV in our customer database.  This CVV information is transfered to the Credit Card Processors only. ***

    Address Verification System (AVS)
    A service supported by Visa, MasterCard, Discover and American Express that verifies the cardholder's billing address against the one on file with the issuer. The street address and postal code of the billing address are compared to the billing address on file for the credit card. If the address does not match then the transaction is declined. AVS is designed to help combat fraud in non face-to-face transactions.
    • If we receive the following error: Transaction Declined - The transaction resulted in an AVS mismatch.
      The address provided does not match billing address of cardholder.

    Credit Card Authorization
    The process of verifying the credit card has sufficient funds (credit) available to cover the amount of the transaction. An authorization is obtained for every sale. An approval response in the form of a code sent to a merchant's POS equipment (usually a terminal) from a card issuing financial institution that verifies availability of credit or funds in the cardholder account to make the purchase.  

    Credit Card Capture
    The submission of an electronic credit card transaction for financial settlement. Authorized credit card sales must be captured and settled in order for a merchant to receive funds for those sales.

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  6. Mirror Shipping via UPS or FedEx

    Bobrick and American Specialties (ASI) Mirrors smaller than 24" x 36" (width or height) ship via UPS or FedEx.  The packaging is designed to minimize shipping and handling damage.  Mirrors larger than 24" x 36" (width or height) will ship via common carrier LTL.  

    Shipping: Items too large to ship UPS will be shipped common carrier less than load (LTL), additional shipping fees will be quoted and sent to you via email.  If you would like to receive a quotation for common carrier shipping fees prior to placing your order please contact our customer service department.  

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